What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

Order verification, quality check and packaging. All orders are packaged between 24-48 hours after the order is placed. The order is then prepared for pick up or delivery. 

What if there is an issue with my order?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must email us at zwavyshop@gmail.com and we will send you a return shipping label, once we have received the product we will refund the full amount of your original purchase if the product is defective or damaged. Please Include your full name and order number on the returned parcels.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a refund. Please note that refunds are subject to a 15% restock fee. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at zwavyshop@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Domestic delivery usually takes about 1–7 business days. Orders are shipped by United States Postal Service. Shipping can take longer due to COVID-19.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to zwavyshop@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.